Security Measures
Effective Date: January 1, 2025
This document outlines the security measures implemented by Floynk B.V. ("Floynk", "we", "us", "our") to protect customer data and ensure the security of our marketplace management services.
1. Overview
Floynk is committed to maintaining the highest standards of information security to protect our customers' data, business operations, and privacy. This document describes our comprehensive security framework and the measures we have implemented across all aspects of our service.
2. Security Framework
2.1 Security Governance
- Dedicated security team responsible for security strategy and implementation
- Regular security risk assessments and threat modeling
- Compliance with industry standards and best practices
- Continuous monitoring and improvement of security measures
2.2 Security Policies
- Comprehensive information security policy
- Data classification and handling procedures
- Incident response and business continuity plans
- Regular policy reviews and updates
3. Infrastructure Security
3.1 Cloud Security
- Services hosted on industry-leading cloud providers (AWS/Azure/GCP)
- Multi-region deployment for redundancy and disaster recovery
- Network segmentation and isolation
- Regular infrastructure security assessments
3.2 Network Security
- Firewalls and intrusion detection systems
- DDoS protection and mitigation
- Network traffic monitoring and analysis
- Secure VPN access for administrative tasks
3.3 Physical Security
- Data centers with 24/7 physical security
- Biometric access controls and surveillance
- Environmental controls and monitoring
- Redundant power and cooling systems
4. Data Security
4.1 Data Encryption
- Encryption in Transit: All data transmission protected by TLS 1.3
- Encryption at Rest: All stored data encrypted using AES-256
- Key Management: Secure key generation, rotation, and storage
- Database Encryption: Full database encryption with encrypted backups
4.2 Data Classification
- Sensitive data identification and classification
- Appropriate security controls based on data sensitivity
- Data minimization and retention policies
- Secure data disposal procedures
4.3 Backup and Recovery
- Automated daily backups with encryption
- Geographically distributed backup storage
- Regular backup testing and restoration procedures
- Recovery time objectives (RTO) and recovery point objectives (RPO)
5. Application Security
5.1 Secure Development
- Security-focused software development lifecycle (SDLC)
- Regular code reviews and security testing
- Automated security scanning in CI/CD pipelines
- Third-party security library assessments
5.2 Application Security Testing
- Static Application Security Testing (SAST)
- Dynamic Application Security Testing (DAST)
- Interactive Application Security Testing (IAST)
- Regular penetration testing by third parties
5.3 API Security
- OAuth 2.0 and OpenID Connect for authentication
- Rate limiting and throttling
- API gateway security controls
- Request validation and sanitization
6. Access Control and Identity Management
6.1 User Authentication
- Multi-factor authentication (MFA) for all accounts
- Strong password requirements and policies
- Single sign-on (SSO) integration support
- Account lockout and brute force protection
6.2 Authorization and Access Control
- Role-based access control (RBAC)
- Principle of least privilege
- Regular access reviews and certifications
- Automated account provisioning and deprovisioning
6.3 Administrative Access
- Privileged access management (PAM)
- Just-in-time access for administrative tasks
- All administrative actions logged and monitored
- Separate administrative accounts and networks
7. Monitoring and Incident Response
7.1 Security Monitoring
- 24/7 security operations center (SOC)
- Security information and event management (SIEM)
- Automated threat detection and alerting
- Regular security log analysis and review
7.2 Incident Response
- Dedicated incident response team
- Documented incident response procedures
- Rapid containment and remediation processes
- Post-incident analysis and improvement
7.3 Vulnerability Management
- Regular vulnerability assessments and scanning
- Automated patch management systems
- Risk-based vulnerability prioritization
- Coordinated disclosure program for security researchers
8. Compliance and Certifications
8.1 Regulatory Compliance
- GDPR compliance for EU data protection
- SOC 2 Type II certification
- ISO 27001 certification (in progress)
- Regular compliance audits and assessments
8.2 Industry Standards
- OWASP Top 10 security practices
- NIST Cybersecurity Framework
- Cloud Security Alliance (CSA) guidelines
- SANS security standards
9. Third-Party Security
9.1 Vendor Management
- Security assessments for all vendors and partners
- Contractual security requirements
- Regular vendor security reviews
- Supply chain risk management
9.2 Integration Security
- Secure API integrations with marketplaces
- Regular security testing of integrations
- Monitoring of third-party service security
- Data sharing agreements and controls
10. Employee Security
10.1 Security Awareness
- Comprehensive security training programs
- Regular phishing simulation exercises
- Security awareness updates and communications
- Security culture and best practices
10.2 Background Checks
- Background verification for all employees
- Confidentiality and non-disclosure agreements
- Clear desk and clear screen policies
- Secure remote work practices
11. Business Continuity
11.1 Disaster Recovery
- Comprehensive disaster recovery plans
- Regular disaster recovery testing
- Multiple data center locations
- Automated failover capabilities
11.2 Business Continuity Planning
- Risk assessment and business impact analysis
- Continuity procedures for critical services
- Alternative work arrangements
- Communication plans for emergencies
12. Data Protection by Design
12.1 Privacy by Design
- Data protection integrated into system design
- Data minimization principles
- Purpose limitation and use restrictions
- Transparent data processing practices
12.2 Data Subject Rights
- Systems designed to support data subject rights
- Automated data discovery and mapping
- Data portability and deletion capabilities
- Consent management features
13. Security Metrics and Reporting
13.1 Security Metrics
- Regular security dashboard reporting
- Key risk indicators (KRIs) and key performance indicators (KPIs)
- Trend analysis and benchmarking
- Executive and board-level security reporting
13.2 Transparency Reports
- Regular security posture reports to customers
- Incident notification and communication
- Security improvement initiatives
- Compliance status updates
14. Customer Security
14.1 Customer Responsibilities
- Secure account management and authentication
- Protection of API keys and credentials
- Compliance with marketplace security requirements
- Reporting of security incidents or concerns
14.2 Security Resources
- Security best practices documentation
- Training materials and webinars
- Security configuration guidance
- Technical support for security questions
15. Continuous Improvement
15.1 Security Reviews
- Regular security architecture reviews
- Threat landscape analysis and adaptation
- Security control effectiveness assessments
- Technology and process improvements
15.2 Industry Engagement
- Participation in security industry forums
- Collaboration with security research community
- Adoption of emerging security technologies
- Sharing of threat intelligence
16. Contact Information
For security-related inquiries or to report security issues:
Security Team
Floynk B.V.
Email: security@floynk.com
Security Issues: security-reports@floynk.com
Phone: Security Hotline Number
Address: Company Address
Netherlands
17. Updates and Changes
This document is reviewed and updated regularly to reflect:
- Changes in our security posture
- New threats and vulnerabilities
- Regulatory and compliance requirements
- Customer feedback and industry best practices
For the most current version of this document, please visit our website or contact our security team.
Last updated: January 1, 2025