Sub processors

Cloud Hosting & Data Storage

The Floynk platform operates on DigitalOcean, which includes our web properties (www and cloud). A combination of different DigitalOcean services is utilized. Refer to DigitalOcean Service Terms for more information. All data is stored in the Netherlands.

DigitalOcean manages the deployment of the Floynk platform.

Advertising & Tracking

We may potentially use Google AdWords for remarketing, as it's an effective way to stay visible to potential clients. We may also advertise on Twitter, LinkedIn, and Facebook in a similar manner, sharing information about your visit, such as "Tailored Audiences."

Customer Communication

To provide effective assistance, we need to communicate with you. In most cases, we will chat or correspond via email.

Product Update Subscription

We use MailChimp to send occasional email updates to subscribed accounts. These emails contain relevant information on service updates and feature announcements, differing from traditional newsletters. With MailChimp, we share email addresses and names (for personalization). New Floynk accounts are automatically signed up for the newsletter, which is why you need to confirm email contact upfront. Every newsletter includes a one-click opt-out option. Additionally, there's an account notification setting within the Dashboard to manage subscriptions. We will send emails from "no-reply@Floynk.com." See MailChimp Terms.

Individual Emails

We are legally obligated to store all business communication for ten years. As such, we will save your emails when you contact us via email. Our personal mail (MX) accounts are hosted by TransIP. See TransIP terms.

Automated Transactional Emails

We use MailGun to send automated transactional emails to accounts. These emails contain relevant information and are triggered by intervals or user interactions. Examples include "trial expiration notice" or "password reset." Naturally, there is no opt-out for these. Once again, you need to confirm email contact when signing up. We will send emails from "no-reply@Floynk.com." See MailGun Terms.

Internal Case Tracking

We employ Asana as an internal ticketing system to monitor ongoing business tasks. We may also link client cases from the chat system or billing-related information there. See Asana Terms.

Financial Management

We utilize an accounting software called MoneyBird. Naturally, these service providers have access to billing-related data and invoices. Billing-related data, such as invoices, are stored. See MoneyBird Terms.

Content Delivery Network (CDN)

We use a CDN to serve static assets (IMG, JS, CSS) on all Floynk websites (www and cloud). The CDN ensures quick delivery of those files from your nearest location. We currently use DigitalOcean services for this purpose. When your browser sends requests for those files, your IP address is transmitted. See DigitalOcean Terms.

Disclaimer

We strive to keep this page current, comprehensive, and accurate. We reserve the right to modify, add, or remove specific services and practices without prior notice.