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Acceptable Use Policy

Acceptable Use Policy for Floynk marketplace management services

Probeer Gratis

Acceptable Use Policy

Effective Date: January 1, 2025

This Acceptable Use Policy ("Policy") governs your use of Floynk's marketplace management services ("Service") operated by Floynk B.V. This Policy is incorporated into and forms part of our Terms and Conditions.

1. Purpose

This Policy defines acceptable and unacceptable use of our Service to ensure a safe, secure, and reliable environment for all users while maintaining compliance with applicable laws and third-party marketplace requirements.

2. Scope

This Policy applies to all users of the Floynk Service, including:

  • Individual users and business accounts
  • All data processed through our Service
  • All interactions with connected marketplaces
  • All use of our API and integrations

3. Acceptable Use

3.1 Legitimate Business Use

You may use our Service to:

  • Manage legitimate marketplace listings and inventory
  • Process genuine customer orders and transactions
  • Analyze business performance and marketplace metrics
  • Automate routine marketplace management tasks
  • Comply with marketplace requirements and policies

3.2 Compliance Requirements

You must:

  • Comply with all applicable local, national, and international laws
  • Adhere to all connected marketplace terms of service and policies
  • Maintain accurate product information and pricing
  • Honor customer orders and provide quality service
  • Respect intellectual property rights of others

4. Prohibited Activities

4.1 Illegal Activities

You may not use our Service to:

  • Engage in any illegal activities or facilitate illegal transactions
  • Sell prohibited, restricted, or controlled items
  • Violate export control or trade sanctions laws
  • Engage in money laundering or terrorist financing
  • Facilitate fraud or identity theft

4.2 Marketplace Violations

You may not:

  • Create duplicate or fake marketplace listings
  • Manipulate product reviews or ratings
  • Engage in price fixing or anti-competitive practices
  • Violate marketplace seller policies or guidelines
  • Use automated tools to circumvent marketplace restrictions

4.3 Harmful Content

You may not upload, transmit, or distribute:

  • Malicious software, viruses, or harmful code
  • Content that infringes intellectual property rights
  • Defamatory, offensive, or discriminatory content
  • False or misleading product information
  • Spam or unsolicited commercial communications

4.4 System Abuse

You may not:

  • Attempt to gain unauthorized access to our systems
  • Use automated scripts to abuse our Service or APIs
  • Overload our systems with excessive requests
  • Reverse engineer or attempt to extract our source code
  • Share your account credentials with unauthorized users

4.5 Data Misuse

You may not:

  • Access or use other users' data without authorization
  • Scrape or extract data from connected marketplaces
  • Use personal data in violation of privacy laws
  • Share sensitive information with unauthorized parties
  • Use data for purposes other than marketplace management

5. Specific Marketplace Guidelines

5.1 Amazon

  • Comply with Amazon Seller Central policies
  • Respect Amazon's product listing requirements
  • Follow Amazon's customer communication guidelines
  • Adhere to Amazon's pricing and inventory policies

5.2 bol.com

  • Follow bol.com Partner terms and conditions
  • Comply with bol.com's product content requirements
  • Respect bol.com's customer service standards
  • Adhere to bol.com's logistics and fulfillment policies

5.3 Other Marketplaces

  • Shopify, WooCommerce, Mirakl, and other connected marketplaces
  • Follow each marketplace's specific terms and policies
  • Maintain compliance with marketplace-specific requirements
  • Respect individual marketplace community standards

6. Security Requirements

6.1 Account Security

  • Maintain strong, unique passwords
  • Enable two-factor authentication when available
  • Regularly review account activity
  • Report suspicious activity immediately

6.2 Data Protection

  • Protect customer and business data appropriately
  • Use secure networks when accessing our Service
  • Follow data retention and deletion requirements
  • Implement appropriate security measures for your business

7. Reporting Violations

7.1 How to Report

If you become aware of violations of this Policy, please report them to:

7.2 Information to Include

When reporting violations, please provide:

  • Description of the violation
  • Supporting evidence (screenshots, URLs, etc.)
  • Your contact information
  • Date and time of the incident

8. Investigation and Response

8.1 Investigation Process

We will:

  • Investigate reported violations promptly
  • Request additional information if needed
  • Take appropriate action based on our findings
  • Notify relevant parties of our decisions

8.2 Enforcement Actions

Depending on the severity and frequency of violations, we may:

  • Issue warnings or educational guidance
  • Temporarily suspend Service access
  • Permanently terminate user accounts
  • Report violations to law enforcement
  • Pursue legal remedies

9. Appeals Process

9.1 Right to Appeal

If you believe an enforcement action was taken in error, you may:

  • Submit an appeal within 30 days of the action
  • Provide supporting evidence for your appeal
  • Request a review of the decision

9.2 Appeal Submission

Submit appeals to:

10. Cooperation with Authorities

We may cooperate with law enforcement and regulatory authorities by:

  • Providing user information when legally required
  • Preserving relevant data for investigations
  • Reporting suspected criminal activity
  • Complying with valid legal requests

11. Updates to This Policy

11.1 Policy Changes

We may update this Policy to:

  • Reflect changes in our Service
  • Address new types of abuse
  • Comply with legal requirements
  • Improve user protection

11.2 Notification of Changes

  • Significant changes will be announced via email
  • Updated Policy will be posted on our website
  • Continued use constitutes acceptance of changes

12. Third-Party Services

12.1 Marketplace Policies

  • Third-party marketplace policies take precedence for marketplace-specific activities
  • Users are responsible for staying current with marketplace policy changes
  • We may suspend Service access for marketplace policy violations

12.2 Integration Partners

  • Users must comply with all integrated service providers' terms
  • We are not responsible for third-party service availability or policies
  • Violations of partner terms may affect Service access

13. Educational Resources

We provide resources to help users understand and comply with this Policy:

  • Best practices documentation
  • Marketplace compliance guides
  • Regular policy update notifications
  • Customer support and guidance

14. Contact Information

For questions about this Policy or to report violations:

Floynk B.V.
Email: legal@floynk.com
Abuse Reports: abuse@floynk.com
Appeals: appeals@floynk.com
Address: Company Address
Netherlands

15. Acknowledgment

By using our Service, you acknowledge that you have read, understood, and agree to comply with this Acceptable Use Policy and all referenced policies and agreements.

Last updated: January 1, 2025